"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Intake Specialist
Location: 100% Remote

Duration: 6-Month Contract
Pay Rate: $16 19.97/hr. on W2

Job Description:

Responsibilities:

• Process requests, inquiries, and transactions received via phone, email, fax, and mail.
• Review requests for accuracy and completeness.
• Triage incoming work queues, identify case types, and assign requests to the appropriate analyst.
• Determine whether prior authorization or pre-certification is required.
• Verify member eligibility, benefits, and provider information.
• Document all customer interactions and attach supporting documentation as needed.
• Research and resolve incorrect or missing information and maintain service requests.
• Provide excellent customer support to internal and external customers via phone and email.
• Communicate clinical review outcomes to members and providers through verbal and written notifications.
• Gather and analyze data to identify training opportunities and provider education needs.
• Perform monthly peer audits to ensure quality and compliance.
• Meet established turnaround times, including processing and assigning cases within 24 hours.

Required Qualifications:

• High school diploma or GED.
• 3+ years of experience in a healthcare, health insurance, or intake/customer service role.
• Experience with Medicare and health insurance.
• Experience with triaging work queues and case assignment.
• Knowledge of prior authorization and pre-certification processes.
• Strong Microsoft Office skills.
• Healthcare or pharmaceutical industry experience preferred.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.