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    vector fire

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    Customer Support III

    arrows left right solid Hybrid briefcase Full Time briefcase Contract/Temp
    Tucson, AZ, 85706 20.99 - 20.99 Today 15132152

    Description

    Job Title
    Customer Support 3
    Position Description
    We are seeking a highly organized and detail-oriented Tax Season Support Specialist to assist our team during peak volume periods, primarily focusing on customer refund processing. This role ensures the efficient and accurate handling of customer-requested refunds and provides essential operational support during the busy tax season. The ideal candidate will have strong analytical skills, impeccable attention to detail, and experience utilizing key operational and CRM systems.
    Roles Responsibilities
    • Customer Refund Processing: Review and process a high volume of customer-requested refunds. This involves meticulously reviewing submitted receipts and supporting documentation to ensure data validity and compliance with refund policies.
    • Incident Management & Escalation: Discern when customer incidents arising during the refund process or other interactions, require escalation to management or specialized teams.
    • Volume Support & Cross-Functional Tasks: When refund volumes are low, the role will pivot to support other critical business operations, including:
    • Responding to customer inquiries via email.
    • Reviewing and validating Sales Tax Exemption Certificates.
    • Performing light research on customer accounts to ensure accurate billing and responding to related customer inquiries.
    Skills
    • Exceptional Attention to Detail: Proven ability to meticulously review documents and data for accuracy.
    • Strong Analytical and Discretionary Skills: Ability to analyze information and make sound judgments regarding refund eligibility and escalation needs.
    • Excellent Communication: Clear and professional communication, both written and verbal, for customer interactions and internal team updates.
    • Adaptability: The ability to pivot quickly between different tasks and responsibilities based on immediate business needs.
    • Familiarity with CRM and ERP Systems: Some experience with operational systems, particularly Salesforce and Oracle, is highly beneficial.
    • Proficiency in Google Suite: Experience using Google applications (Docs, Sheets, Gmail, etc.) for communication and documentation.
    • Prior billing and/or operations experience (medical billing experience not relatable for this role).
    • Ability to utilize multiple software apps.
    • Customer service skills / customer empathy.
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    Customer Support III

    building regular Hybrid briefcase Full Time briefcase Contract/Temp
    Tucson, AZ, 85706 20.99 - 20.99 Today 15132152

    Description

    Job Title
    Customer Support 3
    Position Description
    We are seeking a highly organized and detail-oriented Tax Season Support Specialist to assist our team during peak volume periods, primarily focusing on customer refund processing. This role ensures the efficient and accurate handling of customer-requested refunds and provides essential operational support during the busy tax season. The ideal candidate will have strong analytical skills, impeccable attention to detail, and experience utilizing key operational and CRM systems.
    Roles Responsibilities
    • Customer Refund Processing: Review and process a high volume of customer-requested refunds. This involves meticulously reviewing submitted receipts and supporting documentation to ensure data validity and compliance with refund policies.
    • Incident Management & Escalation: Discern when customer incidents arising during the refund process or other interactions, require escalation to management or specialized teams.
    • Volume Support & Cross-Functional Tasks: When refund volumes are low, the role will pivot to support other critical business operations, including:
    • Responding to customer inquiries via email.
    • Reviewing and validating Sales Tax Exemption Certificates.
    • Performing light research on customer accounts to ensure accurate billing and responding to related customer inquiries.
    Skills
    • Exceptional Attention to Detail: Proven ability to meticulously review documents and data for accuracy.
    • Strong Analytical and Discretionary Skills: Ability to analyze information and make sound judgments regarding refund eligibility and escalation needs.
    • Excellent Communication: Clear and professional communication, both written and verbal, for customer interactions and internal team updates.
    • Adaptability: The ability to pivot quickly between different tasks and responsibilities based on immediate business needs.
    • Familiarity with CRM and ERP Systems: Some experience with operational systems, particularly Salesforce and Oracle, is highly beneficial.
    • Proficiency in Google Suite: Experience using Google applications (Docs, Sheets, Gmail, etc.) for communication and documentation.
    • Prior billing and/or operations experience (medical billing experience not relatable for this role).
    • Ability to utilize multiple software apps.
    • Customer service skills / customer empathy.