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    Billing Specialist I

    vector fire

    Remote, PA, 19019

    $18 - $19.5

    building regular On-site
    Full Time
    • Contract/Temp

    Today

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    Billing Specialist I

    building regular On-site briefcase Full Time briefcase Contract/Temp
    Remote, PA, 19019 18 - 19.5 Today 15131869

    Description

    Job Title
    Billing Specialist
    Location
    USA
    Position Description
    An Inbound Patient Account Services Specialist advocates for the patient and portrays “Putting People First” by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.

    Roles Responsibilities
    • Develop a deep understanding of Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.
    • Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
    • Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
    • Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
    • Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
    • Record, review, and take next steps to follow-up and resolve patient concerns.
    • Gather and examine patient information to determine eligibility for payment plans.
    • Meet call center metrics that include call volume and call quality.
    • Use technology to effectively liaison with other departments across Specialty.
    • Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

    Skills
    • 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
    • Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
    • Effective written and verbal customer service skills.
    • Ability to work independently and on a team.
    • Ability to offer emotional support and empathy.
    • Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday).
    • 1 year experience in healthcare billing, collections practices, and/or infusion services (preferred).
    • 1 year experience in pharmacy billing and reimbursement (preferred).

    Education
    • Verifiable High-school diploma or GED required.
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    Billing Specialist I

    building regular On-site briefcase Full Time briefcase Contract/Temp
    Remote, PA, 19019 18 - 19.5 Today 15131869

    Description

    Job Title
    Billing Specialist
    Location
    USA
    Position Description
    An Inbound Patient Account Services Specialist advocates for the patient and portrays “Putting People First” by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.

    Roles Responsibilities
    • Develop a deep understanding of Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.
    • Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
    • Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
    • Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
    • Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
    • Record, review, and take next steps to follow-up and resolve patient concerns.
    • Gather and examine patient information to determine eligibility for payment plans.
    • Meet call center metrics that include call volume and call quality.
    • Use technology to effectively liaison with other departments across Specialty.
    • Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

    Skills
    • 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
    • Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
    • Effective written and verbal customer service skills.
    • Ability to work independently and on a team.
    • Ability to offer emotional support and empathy.
    • Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday).
    • 1 year experience in healthcare billing, collections practices, and/or infusion services (preferred).
    • 1 year experience in pharmacy billing and reimbursement (preferred).

    Education
    • Verifiable High-school diploma or GED required.