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    Product Quality Specialist

    building regular On-site briefcase Contract/Temp
    Plano, TX, 75023 44.45 - 44.45 Today 15128613

    Description

    Job Title
    Product Quality Specialist

    Roles Responsibilities
    • Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
    • Monitor new model quality performance with comparing benchmark model trends.
    • Coordination of weekly, monthly report and presentation to all related teams.
    • Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
    • Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.
    • Product quality data analysis with ASR trends of projects/models.
    • Monitor quality case issues by daily tracking tickets.
    • Theme card management of pending and in progress quality issues until solutions are found through communication with HQ.
    • Part/Unit Retrieval.

    Skills
    • Proficient in Microsoft Office Word, Excel, and PowerPoint.
    • Ability to deep dive to perform root cause analysis.
    • Exceptional presentation, written, and verbal communication skills.
    • Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.
    • Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office.
    • Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively.
    • Understanding manufacturing, engineering and design.
    • Experience with in home appliance service, analysis, root cause determination and troubleshooting.
    • The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry.
    • The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
    • Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
    • The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
    • Korean/Bilingual is recommended, but not required.
    • Years of experience: 0-2 years of experience in an analytics focused role.

    Education
    • Bachelor’s degree in engineering, computer science, Math or business-related field.
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    Product Quality Specialist

    building regular On-site briefcase Contract/Temp
    Plano, TX, 75023 44.45 - 44.45 Today 15128613

    Description

    Job Title
    Product Quality Specialist

    Roles Responsibilities
    • Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
    • Monitor new model quality performance with comparing benchmark model trends.
    • Coordination of weekly, monthly report and presentation to all related teams.
    • Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
    • Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.
    • Product quality data analysis with ASR trends of projects/models.
    • Monitor quality case issues by daily tracking tickets.
    • Theme card management of pending and in progress quality issues until solutions are found through communication with HQ.
    • Part/Unit Retrieval.

    Skills
    • Proficient in Microsoft Office Word, Excel, and PowerPoint.
    • Ability to deep dive to perform root cause analysis.
    • Exceptional presentation, written, and verbal communication skills.
    • Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.
    • Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office.
    • Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively.
    • Understanding manufacturing, engineering and design.
    • Experience with in home appliance service, analysis, root cause determination and troubleshooting.
    • The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry.
    • The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
    • Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
    • The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
    • Korean/Bilingual is recommended, but not required.
    • Years of experience: 0-2 years of experience in an analytics focused role.

    Education
    • Bachelor’s degree in engineering, computer science, Math or business-related field.