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    Administrative Intake Coordinator

    building regular On-site briefcase Full Time briefcase Contract/Temp
    Boston, MA, 02116 28 - 30.76 Today 15132063

    Description

    Job Title: Administrative Intake Coordinator
    Duration: 5 Months Contract
    Location: Boston, MA 02116

    Description:
    Dedicated contractor support, in the role of the Intake Coordinator, is essential to maintain timely processing of reports, perform initial risk assessments, escalate higher-risk issues to Safety leadership and/or Operations, and ensure that hazards are tracked through closure. This role directly supports compliance with regulatory requirements related to safety assurance, hazard management, and frontline worker involvement.
    The Administrative Intake Coordinator, reporting to the SRM Deputy Director, will also ensure the reporting employees (when self-identified) receive updates, a key component that demonstrates the commitment to their safety. It also adds transparency, incorporates worker feedback into safety improvements, and builds a strong culture of trust.
    Scope of Work
    The Administrative Intake Coordinator will perform the following duties:
    Review of Safety Hotline messages
    Record Safety Hotline reports in the hazard database (Origami), ensuring accurate classification and entry
    Conduct initial risk assessments to determine hazard severity, likelihood, and appropriate routing
    Escalate high-risk issues or urgent reports to Safety leadership, Operations Control Center, or responsible departments
    Confirm status of Safety Hotline reports, including:
    Review Maintenance Work Orders in Trapeze
    Check updates through the Origami API connection
    Follow-up on open Safety Hotline reports to ensure timely action by involved departments
    Respond to reporting employees (when self-identified) to acknowledge receipt and provide updates
    Track and document each report throughout its lifecycle, including safety assurance activities, to ensure regulatory compliance
    Process Safety Hotline reports in accordance with the Safety Hotline Standard Operating Procedure and related Work Instructions
    Reduce the hazard backlog, including reconciliation of reports from previous years
    Essential skills
    Strong organizational skills
    Proficient in SharePoint, Microsoft Office, Excel, and PowerPoint
    Excellent communication and interpersonal skills
    Proficiency in office software and equipment
    Problem-solving and customer service experience
    Attention to detail, accurate work product, and professional demeanor
    Qualifications
    A bachelor’s degree
    One to three years of administrative and/or customer service experience
    An associates degree or high school diploma or GED with equivalent experience may be substitute for a bachelor’s degree
    Experience working with regulatory agencies is preferred but not required
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    Administrative Intake Coordinator

    building regular On-site briefcase Full Time briefcase Contract/Temp
    Boston, MA, 02116 28 - 30.76 Today 15132063

    Description

    Job Title: Administrative Intake Coordinator
    Duration: 5 Months Contract
    Location: Boston, MA 02116

    Description:
    Dedicated contractor support, in the role of the Intake Coordinator, is essential to maintain timely processing of reports, perform initial risk assessments, escalate higher-risk issues to Safety leadership and/or Operations, and ensure that hazards are tracked through closure. This role directly supports compliance with regulatory requirements related to safety assurance, hazard management, and frontline worker involvement.
    The Administrative Intake Coordinator, reporting to the SRM Deputy Director, will also ensure the reporting employees (when self-identified) receive updates, a key component that demonstrates the commitment to their safety. It also adds transparency, incorporates worker feedback into safety improvements, and builds a strong culture of trust.
    Scope of Work
    The Administrative Intake Coordinator will perform the following duties:
    Review of Safety Hotline messages
    Record Safety Hotline reports in the hazard database (Origami), ensuring accurate classification and entry
    Conduct initial risk assessments to determine hazard severity, likelihood, and appropriate routing
    Escalate high-risk issues or urgent reports to Safety leadership, Operations Control Center, or responsible departments
    Confirm status of Safety Hotline reports, including:
    Review Maintenance Work Orders in Trapeze
    Check updates through the Origami API connection
    Follow-up on open Safety Hotline reports to ensure timely action by involved departments
    Respond to reporting employees (when self-identified) to acknowledge receipt and provide updates
    Track and document each report throughout its lifecycle, including safety assurance activities, to ensure regulatory compliance
    Process Safety Hotline reports in accordance with the Safety Hotline Standard Operating Procedure and related Work Instructions
    Reduce the hazard backlog, including reconciliation of reports from previous years
    Essential skills
    Strong organizational skills
    Proficient in SharePoint, Microsoft Office, Excel, and PowerPoint
    Excellent communication and interpersonal skills
    Proficiency in office software and equipment
    Problem-solving and customer service experience
    Attention to detail, accurate work product, and professional demeanor
    Qualifications
    A bachelor’s degree
    One to three years of administrative and/or customer service experience
    An associates degree or high school diploma or GED with equivalent experience may be substitute for a bachelor’s degree
    Experience working with regulatory agencies is preferred but not required