Legal & Regulatory Support Specialist (Contract)

Position Overview

Key Responsibilities

1. Investigative Research & Root Cause Analysis: Dig deep into internal tools and systems to gather facts, conduct subpoena and legal research, and determine the root cause of lawsuits, litigation, and formal attorney demands.
2. Formal Business Writing: Draft formal, clear, and comprehensive written responses to complaints from Attorneys General.
3. Business Unit Collaboration & Assertive Escalation: Partner with cross-functional teams to obtain full context on customer issues; push back assertively when summaries or facts provided are incomplete or inconsistent.
4. Proactive Trend Identification: Continuously monitor incoming case data and raise concerns/trends to leadership proactively.
5. Cross-Functional Team Support & Coverage: Serve as a flexible "floater" across the legal support team, filling gaps and performing compliance reviews, data governance, and privacy support as needed.

Qualifications & Key Competencies

1. Core Experience: Solid background in business writing, investigative research, or compliance-related roles.
2. Preferred Industry Background: Experience in banking, accounting, financial services, or small business accounting practices is helpful, but not required. (Note: Formal legal training, income tax experience, or a CPA license is not required.)
3. Investigative Mindset: Strong passion for problem-solving, digging beyond surface-level information, and finding complete answers.
4. Communication & Assertiveness: Exceptional written communication skills and the confidence to ask tough questions and request additional information from internal stakeholders.
5. Autonomy: Proven ability to work independently with high attention to detail once fully trained.

Role Details & Work Schedule

1. Role Type: Contract (lasting through the end of the fiscal year, July 30th, with potential for extension).
2. Work Location: Remote.
3. Working Hours & Time Zone:
4. During Onboarding (First 2–4 Weeks): Must work aligned with Pacific Time (PST) working hours (typically starting around 8:00 AM or 9:00 AM PST) to pair with team members for interactive training.
5. Post-Training: Highly flexible working hours across any US time zone (e.g., Eastern Time).

Responsibilities

1. Conduct compliance reviews of customer complaints related to regulated money movement services, reviewing account history, case notes, transaction records, and customer interactions across internal systems to build a complete and accurate picture of each matter.
2. Review and interpret the scope of assigned compliance and legal matters, escalating to compliance or legal staff when clarification is needed and following established process documents with limited oversight.
3. Compile and organize research findings into clear, well-structured summaries and document packages, formatted to meet legal and compliance requirements, for handoff to the compliance or subpoena team.
4. Maintain meticulous records of research activities, documents reviewed, and production status for each matter in the case management database.
5. Partner with paralegals, attorneys, and cross-functional teams (Finance, Customer Support, Compliance) to gather complete information and resolve open questions promptly.
6. Support the subpoena team by researching and extracting documents specifically responsive to legal requests, navigating multiple internal platforms—including Salesforce, QuickBase, and proprietary tools—to locate precise records.
7. Safeguard the confidentiality of all legal and compliance matters, documents, and outcomes both internally and externally in strict adherence to Intuit policy.

1. Self-motivated and able to work independently with minimal guidance in a high-pressure, deadline-driven environment.
2. Inquisitive and detail-oriented; ability to think objectively, question assumptions, and pursue the full story behind a customer complaint or legal matter.
3. Strong written and verbal communication skills; able to summarize complex research findings for both legal and non-legal audiences.
4. Advanced research and analytical skills with proven ability to locate specific records across disparate systems.
5. Expert at managing multiple active matters simultaneously in a fast-paced legal and compliance environment.
6. Demonstrates strong problem-solving abilities and proactively surfaces process improvement opportunities.
7. Excellent organizational and project management skills; maintains accurate records and tracking throughout the full lifecycle of each assigned matter.
8. Ability to maintain composure under pressure and make sound, well-reasoned decisions.
9. Displays a high level of professional judgment, integrity, commitment, and teamwork.

Qualifications

1. 2+ years of experience in a compliance, customer dispute resolution, or legal/investigative support role, preferably within a financial services, fintech, or SaaS company with regulated money movement or payments products.
2. Demonstrated experience conducting research across multiple systems and synthesizing findings into clear, organized deliverables.
3. Preferred: hands-on experience with Salesforce; ability to query and navigate records efficiently to locate responsive data.
4. Experience with regulatory compliance, consumer financial protection, or money movement services a strong plus.
5. Exceptional attention to detail and the ability to review high volumes of case records, identify relevant facts, and synthesize findings into a clear, accurate narrative.
6. Ability to maintain strict confidentiality of all legal matters, documents, and outcomes in compliance with Intuit policy and applicable law.
7. Able to follow complex process documents with limited oversight and escalate appropriately when ambiguity arises.
8. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets); experience with QuickBase or similar database tools a plus.
9. High level of professionalism, self-motivation, and sense of urgency with the ability to manage multiple competing priorities under tight deadlines.
10. Regularly exercises sound judgment in making decisions and recommendations in the context of compliance investigations and legal research.